Customer satisfaction is of utmost importance to us and we always seek to provide the best service out there. Although it saddens us when customers have been left disappointed by their experience with Uploan, we value all feedback and take complaints very seriously.
We are open and honest about our business and learn from our mistakes to continue to improve our service.
To comply with our obligations described in the Financial Conduct Authority Handbook we publish our complaints data.
COMPLAINTS PUBLICATION REPORT
In accordance with FCA’s reporting guidelines, Cash On Go Ltd.’s complaints figures are shown below:
|Product/service grouping||Number of complaints opened||Number of complaints closed||Percentage of upheld complaints|
|Consumer credit lending||3379||2721||23%|